Corvo ApexSeasonal peaks under control: the digital office assistant for refrigeration and HVAC
The first warm week of the year, and suddenly everyone wants air conditioning at once. Or a restaurant's cold store fails on a Saturday night. In refrigeration and HVAC, work comes in waves, and that's exactly when you're on a roof or in a plant room where you can't pick up.
Office Solo, and Office Team from 3 engineers
Per month, excl. VAT. The recommended package is highlighted.
Who it's for: For refrigeration and air conditioning businesses.
How it helps: Breakdowns and maintenance run smoothly, and the mandatory paperwork largely takes care of itself. You keep time for the actual work.
- You're usually live within a week. Always with personal setup.
- We're looking for pilot customers to test our newest beta features first. Become a pilot customer →
Which package suits you exactly is something we discuss in the introductory call. No obligations.
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In between come the service rounds: F-gas checks, filters, annual services. They're worth their weight in gold, but only if they're scheduled on time and the customer actually gets reminded. A spreadsheet and a calendar will do, right up until things get busy.
How Corvo Apex helps, in three steps
Handle the peaks without missing a thing
In busy weeks, every caller you miss gets a WhatsApp straight away, asking about the type of room, the current system and when they need it. Faults at business customers get a separate urgent alert.
Service rounds that schedule themselves
Every service contract has a fixed interval. The dashboard slots visits into the schedule on time, sends the customer an invitation and a reminder, and the engineer sees in My day which installation it is and what was done last time.
Work orders with the right details
When closing the job, the engineer records what was done, the materials used and any findings. The invoice is drafted from that and goes to the customer and your books once you've approved it.
Set up in the language of your trade
For a refrigeration and HVAC business, urgent calls from business customers are shown separately, alongside a monthly service calendar and the history of each installation.
Not just software, but a partner who thinks with you
Corvo Apex isn't a standalone program you have to figure out yourself. We think with you and take care of it.
We set it up personally
Together with you, so it fits the way your business works.
We take work off your hands
What repeats runs by itself. You keep time for your trade and your customers.
We think along with you
You see how your business is doing, and get suggestions to do better.
Direct contact
One fixed point of contact, and we'll visit if you want us to.
A refrigeration and climate control business in Enschede
This is a worked example, not a real customer. As soon as there's a real case, you'll find it here.
Starting point. Five engineers, with both domestic and business customers. In May and June the phone is impossible to keep up with; in winter it's mostly servicing. Maintenance is scheduled by hand, and some of it slips to the following year because nobody remembers.
What we set up. Office Plus, with separate intakes for air con requests and for faults. Business customers on a contract get priority and an urgent alert. Every contract sits in the dashboard with a fixed interval and direct debit.
What you'd see after a month. No request got lost during the peak, not even in the evenings. The whole month's service round is in the schedule, customers have been invited, and nothing slips to next year any more.
Questions from the field
Do business customers with a fault get priority?
Yes. You can set per customer or contract that a fault comes in as urgent, with a separate alert.
Are service visits scheduled automatically?
Yes. Every contract has an interval. The dashboard books the visit on time and sends the customer an invitation and a reminder.
Can the engineer see an installation's history?
Yes. In the engineer app they can see previous jobs for that customer and what was done.
Does this work for ventilation and air handling too?
Yes. We tailor the intake and the dashboard wording to your services.
What if the peak gets too busy?
The assistant can give a realistic timeframe and keep a waiting list, so you don't lose anyone or promise something you can't deliver.
See also: solar and heat pumps, installers and What does a missed call cost?
Ready to stop missing jobs?
Half an hour, online or at your premises. We'll look at where you're losing time and customers, and which step fits.